Lightfoot Solutions -Case Studies

Case Studies

Lightfoot’s signalsfromnoise® (sfn) helps BT Operate for success

The demand for ever faster networks supporting complex corporate applications continues to grow at break-neck speed, and competition increases from global systems integrators, delivering global networked solutions to the world’s largest and most demanding customers in finance, retail, etc. As a result BT Operate has a requirement to ruthlessly drive out “waste” in its end-to-end order to delivery processes.

Norfolk Police continue their drive to improve performance

signalsfromnoise® (sfn) has enabled Norfolk Constabulary to identify the top 10 types of crime in each neighbourhood and concentrate its efforts on tackling these. Adopting this methodology has already achieved dramatic results. Figures for the county's overall top 20 crimes have fallen by about 15% over the period since sfn was introduced, from just below 4,000 a month to about 3,400.

Lightfoot’s signalsfromnoise® (sfn) software helps Amey get down to Business

Lightfoot Solutions are supplying their leading edge performance improvement software, signalsfromnoise® (sfn), to Amey Plc to assist with their management of facilities management contracts.

Centrica’s IT Service Control Centre gets to grips with performance

Lightfoot Solutions has supplied their leading edge performance improvement software, signalsfromnoise® (sfn), to Centrica, the parent company of British Gas, to improve the understanding of data collected from the monitoring and alerting tool BMC® Performance Manager.

Meeting New Targets in Great Western Ambulance

Following the national ambulance re-organisation in 2006, Great Western Ambulance found itself as one of the worst performing services in the country. It was then faced with new, even tougher targets to meeting. The Directors engaged Lightfoot Solutions to help address its challenging situation and help rapidly improve performance given Lightfoot's experience in ambulance and other emergency response situations.

Lightfoot’s sfn® software helps Metronet understand Asset Performance

Lightfoot Solutions are supplying their leading edge performance improvement software, signalsfromnoise® (sfn), to Metronet Rail, who is renewing two-thirds of London Underground, to provide the understanding of data collected on the London Underground’s Central line track and signalling, which enables Metronet to maintain and improve the asset infrastructure.

Emergency Rescue - Improving the Welsh Ambulance Service

In August 2006, the Trust appointed Mr Alan Murray as Chief Executive. Mr Murray had previously led the turnaround at Mersey Regional Ambulance Service (MRAS) at that time the poorest performing ambulance service in England. Mr Murray has worked with Lightfoot Solutions and sfn to identify the key performance issues and to implement a new approach to performance management.

Complaint Watch - Improving Police Professional Standards

The majority of Police services in the UK utilise the Centurion System to track and process complaints made by members of the public. Whilst investigating complaints with care and impartiality is a priority, there is also a desire to interpret the collected data, report upon it to the Police Authority, comply with the new IPCC Taylor recommendations and improve performance by reducing the number of complaints.