sfn in Local Government

Councils across the country are being asked to deliver significant savings over and above agreed budgets, whilst maintaining core service delivery in the face of increased demands.  This is a major challenge and requires business change on a scale not seen before - but where to councils start?

At Lightfoot, we say start with the evidence.  It is already within existing council IT systems but unlocking value requires a different approach to standard performance reporting and auditing.

Our approach is closely aligned with lean systems methods and seeks to understand the end to end service capability of council services.  By using council IT systems to provide the raw data, we rapidly build a comprehensive, accurate picture of the true capability of the council to deliver the service under review.  Our signalsfromnoise® (sfn) software also highlights the consistency with which the service is delivered and the resources required to manage the variances.  The evidence framework developed is capable of confidently supporting change decision making from both a service outcome and investment perspective.

Once deployed, sfn provides an automatic visual feedback to all service stakeholders in real-time that clearly shows how service delivery is improving and so supports sustained positive change, avoiding the back sliding effect that has been seen in historic change initiatives.

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