You have decided to improve your existing balanced scorecard or create one for the first time determined that it will be a real driver of your business. How will you select the right Key Performance Indicators (KPIs)? How will the data feed the reporting? How will you achieve a single view of the truth throughout your business? How will it drive performance improvement in everyone from the Board to the Front Line?
It is essential to take a practical approach to developing a balanced set of Key Performance Indicators (KPIs) or a balanced scorecard.
