It is essential to take a practical approach.
It is essential to take a practical approach to developing a balanced set of Key Performance Indicators (KPIs) or a balanced scorecard. While this will be unique to your organisation, a methodical "scope, pilot, roll-out" approach should be followed. We work with you making use of existing performance data to define and develop any missing KPIs, using sCharts® in parallel to analyse KPI data at all levels both to establish rapidly the 'heartbeat' of your organisation and start early improvement actions.
Buy-in
This twin-pronged approach leads to rapid buy-in by Board members and Front Line staff working at the point of service delivery and builds understanding of the connections between the aims and strategy of the Board and the daily work of the Front Line staff. It also leads to rapid convergence towards an optimum set of KPIs, with the minimum performance data necessary to track and improve results.
Pilot Phase
In the pilot phase measures are linked at all levels throughout the organisation, using the information cascade, for immediate performance review. This ensures the direct connectivity between the KPI Dashboards at all levels which is necessary to turn goals into action all aligned to the common purpose. Using proven problem solving techniques, signals are classified and prioritised using pareto analysis and are fed into the plan-do-study-act cycle to implement solutions. sCharts® continue to monitor performance, demonstrating benefit realisation and identifying signals for further action. Benefits from this phase are then assembled into a business case to go forward into a phased roll-out.
Key Data
Lightfoot's techniques significantly reduce the amount of data requiring analysis. All too often executives and managers spend their time chasing down issues that turn out to be barely relevant to increasing customer service, improving productivity or reducing Time to Market. Alternatively they may miss key signals buried in the snowstorm of data that they currently receive.
Benefits
Deploying Managing By Signals® throughout your organisation offers multiple benefits. Because the sfn®, signals from noise, software suite extracts data from source transactional systems everyone is working to one straightforward and transparent performance measurement and management system (no manipulation). It breeds trust at the grass roots of the organisation and generates new ideas and solutions from all staff members. It turns the whole performance measurement and management process into a coaching function rather than a policing role. In this way, the heartbeat of the whole organisation can be monitored and action taken to improve performance continually.