Utilities are facing challenges in delivering value for money services, increasing customer dissatisfaction, increasing customer churn, tougher regulation, high cost infrastructure, and demands by shareholders to grow the business to compete in international markets. So how do you turn the tanker quickly? How can over processed, monolithic organisational structures become agile and adept at effective change?

Lightfoot Solutions can help your company, just as we have helped Centrica, BT, Amey, Accenture, the RAC and many other service organisations.

We have developed a proven business change methodology, at the heart of which sits our signalsfromnoise® (sfn) software, which allows our clients to gain a single view of the pulse of the entire organisation. As a result, our clients can understand operational performance in a real-time manner and, at the same time, are automatically alerted to the areas of waste and duplication that are holding back their business.

Since sfn is based on lean systems thinking we are able to prove to our clients where the business improvement opportunities exist with a high degree of statistical certainty. This evidence based approach supports critical investment and change decision making, and allows executive and operational management to make the right changes at the right time with a high degree of confidence.